It’s not exactly uncommon for a driver to see a dashboard light illuminated in their car, not sense any difference in the performance of the vehicle and just put looking into it until the next oil change. However, auto experts will gladly say in unison that you should never procrastinate on a safety warning light, particularly when it’s related to your airbag, and especially when it’s part of a recall.

If you recently purchased a new Mercedes-Benz GLC-Class or C-Class SUV or sedan, you may have found yourself looking up why you’re having issues with the airbag safety light. The good news is that you might not need to look any further. The global German automaker, Mercedes-Benz, has announced a recall on a wide range of their 2018-2019 models, affecting SUVs, sedans and convertibles alike. The principal reason for the recall is being reported as a faulty airbag indicator light.

The SRS or passenger airbag light is, of course, a critical dashboard warning as it can signal the difference between life and death in the event of an accident. In the worst case, the passenger airbag indicator light may show that the airbag is on and operational even when the airbag is off and non-functioning (this is according to the National Highway Traffic Safety Administration, or NHTSA). This can mean that passengers of certain recalled Mercedes-Benz vehicles may not have a clear idea of whether or not their airbag is functioning while the vehicle is operational, raising the risk of severe injury to passengers.

The precise way that the error is affecting Mercedes’ airbag lights hasn’t been fully disclosed beyond a software issue, and the fix is expected to be a quick update on the vehicle software end. The automaker has not immediately responded to public questions related to whether or not any crashes or injuries from the recall issue have been reported. The primary vehicles in question are its 2018-2019 GLC SUVs and 2018 C-Class sedans, coupes and convertibles (for a complete list, see below).

The recall comes off the heels of Mercedes-Benz USA’s November 2018 report showing that the GLC has seen the largest year-to-date increase in sales amongst all Mercedes models, with 46.9% annual growth. This outpaces 2018’s C-Class, which was the previous year’s best selling Mercedes vehicle and also listed as a vehicle on the recall list. The popularity of these models means that over 104,000 vehicles are a part of the recall, so recent Mercedes purchasers should be prepared to find out if this recall affects their new vehicle.

This is one of the largest recent recalls for the auto manufacturer. Other recent Mercedes-Benz recalls, including one recently issued for owners of 2015-2019 C-Class sedans and AMG models, affected a few thousand customers. Your vehicle may have one or more current recalls listed, so it’s recommended to follow the instructions below to figure out what open recalls stand for your vehicle and take the necessary steps to have the manufacturer correct the error on your vehicle.

The Details of the Mercedes-Benz Recall

If you’re the owner of one of the following Mercedes-Benz vehicles, your car could very well be a part of the recall and you should take the necessary steps to follow-up with the manufacturer to see what steps are necessary to correct the software error. The list of vehicles includes certain 2018 C-Class sedans and 2018-2019 GLC-Class SUVs built between August 1, 2017 and October 11, 2018. Specifically, the models in question are:

  • 2018 C300 sedan, convertible, and coupe
  • 2018 C300 4MATIC sedan, convertible, and coupe
  • 2018 C350e plug-in hybrid
  • 2018 C43 AMG convertible and coupe
  • 2018 C63 AMG and C63S AMG sedan and coupe
  • 2018-2019 GLC300 SUV and coupe
  • 2018-2019 GLC300 4MATIC SUV and coupe
  • 2018-2019 GLC350e plug-in hybrid
  • 2018-2019 GLC43 AMG SUV and coupe
  • 2018-2019 GLC63 AMG SUV and GLC63S AMG coupe

Why’s There a Recall?

A software error could lead the vehicle’s airbag indicator light to show a false status for the passenger airbag. This could, in turn, influence passengers to incorrectly believe that the airbag is on and working even if it is not, thus augmenting the risk of severe injury or death in the event of an accident.

What Will the Fix Require From the Dealership?

Mercedes-Benz will perform a software update to guarantee that the airbag light is functioning properly and safely for drivers.

What Will the Fix Require From the Vehicle Owner?

Only your time. Mercedes-Benz will perform the necessary software update at no cost to Mercedes vehicle owners at a local Mercedes-Benz dealership.

How to Contact the Manufacturer to Learn if Your Vehicle is Part of the Recall

Owners of the aforementioned 2018 C-Class sedans and 2018-2019 GLC-Class SUVs should contact Mercedes-Benz USA at 800-367-6372. Owners can then contact their local Mercedes dealership to set up an appointment time to correct the recall; the recall is expected to begin on January 2, 2019.

The National Highway Traffic Safety Administration Campaign Number: 18V838


How to Check to See If Your Vehicle Has an Open Recall Notice

The National Highway Traffic Safety Administration’s website will provide further information if your vehicle, whether it’s a Mercedes-Benz or other make, currently has an open recall notification that necessitates your attention to address it.

To search on the site, go to the recall page and type in the 17-character Vehicle Identification Number (VIN) located on the lower left of your car’s windshield. You VIN may also be located inside the driver’s side door in some makes and models, as well as on your car’s registration card and occasionally shown on your vehicle insurance card.

Once you plug in your car’s 17-digit VIN on the NHTSA website, if a recall does not appear on the screen then your vehicle is currently free of any open recalls. However, automakers frequently issue safety recalls on vehicles. It is prudent for you to regularly check back on the site to see if your vehicle has any new open recalls that could be affecting the safety or performance of your motor vehicle.

Contact Shainfeld Law

If you think that your vehicle repairs may be beyond the scope of a recall or it is taking multiple attempts to fix your vehicle, contact Shainfeld Law to see if your car may be a lemon!