What Should I Do If the Dealership Claims the Vehicle is Fixed but Problems Persist?

At Shainfeld Law, P.C., our Modesto metropolitan area lemon law attorney knows vehicle problems can be incredibly frustrating and challenging, even if your car is under warranty. While a warranty is supposed to cover necessary repairs, repeatedly taking your vehicle to the dealership for fixes, dealing with ongoing issues, and being without reliable transportation can significantly affect your daily life.

Warranties don’t always guarantee a quick resolution, and some dealerships may claim the problem is fixed when it’s not, forcing you to return repeatedly. Additionally, even with a warranty, you may still face delays, out-of-pocket costs for alternative transportation, and the inconvenience of driving a car that continues to malfunction.

If your California dealership claims your vehicle has been repaired, but the same issues keep occurring, take the proper steps to protect yourself and your potential Lemon Law claim by calling our Central Valley lemon lawyer today for help.

Document Everything and Share it with Our California Lemon Law Attorney

Review your vehicle’s warranty to understand what repairs are covered and how many repair attempts the dealership is required to make. Keep detailed records of every repair attempt, conversation, and visit to the dealership.

This includes:

  • Repair orders and invoices: These documents should list the problems reported, the work supposedly completed, and any charges. Make sure they include the dates of each repair visit.
  • Communication records: Document all communications with the dealership, including phone calls, emails, and in-person conversations. If the dealership claims the problem is fixed, note when and how this was communicated.

While you navigate vehicle challenges, remaining calm at the dealership when dealing with ongoing vehicle problems is vital for several reasons. First, staying composed helps you clearly communicate the issues with your car and ensures that the staff takes your concerns seriously. Emotional reactions can escalate the situation, leading to misunderstandings or ineffective communication.

Maintaining a calm demeanor also allows you to focus on gathering the necessary documentation, such as repair orders and written explanations, which are crucial if you need to pursue a lemon law claim later.

Take the Vehicle Back to the Dealership

If the issue persists, return the vehicle to the dealership and report the recurring problem. Make sure they document this issue in writing. Give them another opportunity to fix the vehicle, but make sure each repair attempt is well-documented.

Ask the dealership for a detailed explanation of what was done to fix the problem and why they believe it is resolved. This will help you understand whether the issue was addressed or if further repairs are necessary.

Seek a Second Opinion From an Independent, Certified Mechanic

If the dealership continues to claim the vehicle is fixed, but the issues persist, you might consider having the car inspected by an independent, certified mechanic. A second opinion can confirm whether the problem still exists and may provide evidence that the dealership has failed to address the defect adequately.

Contact Our Experienced California Lemon Law Attorney at Shainfeld Law

If the dealership has made multiple unsuccessful attempts to fix your vehicle, it’s time to consult with our experienced Modesto area lemon law attorney. California’s Song-Beverly Consumer Warranty Act requires manufacturers to either replace or refund the purchase price of a defective vehicle if they cannot repair it within a reasonable number of attempts.

If you believe your California vehicle may be a lemon and is still under the manufacturer’s warranty, contact our experienced Stanislaus County lemon law attorney at Shainfeld Law, P.C., today by calling 888-609-2593 or request a free consultation online to learn more about your rights as a California consumer and pursue a legal remedy that fits your needs.

When you work with our skilled lemon law attorneys in California, we will take charge of your claim against the manufacturer. We achieve a favorable outcome in 99% of cases, with the manufacturer covering all your legal fees. This ensures you won’t have to pay anything out of pocket for your lemon law case. And if we don’t win, you still owe us nothing.

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