Brett Shainfeld put my husband’s and my minds at ease the first time we spoke with him by telephone. And he successfully brought our vehicle nightmare of nearly 2-1/2 years to an end in just two months.
Steering troubles showed up in our 2010 Chevrolet Traverse just two months after we bought the car. The dealership tried to fix the problems, some of which seemed better for a time. Then another repair attempt was made, but only weeks later, we were almost killed in freeway traffic–on a vacation trip–when suddenly the power steering quit in the fast lane, without warning! It caused my big, strong, alert, quick-thinking-and-acting husband to lose control of the car so that a large truck narrowly missed hitting us–and angry drivers honked and hollered at us!
The nearest dealership had to keep the car a few days until needed parts arrived from out of state and were installed. This caused a lot of extreme inconvenience, but after we got the car back we hoped it was finally fixed and to put the experience behind us. However, steering problems reappeared before long, and we prayed often that the steering wouldn’t quit on us again as we drove out of town to doctors and hospitals for life-saving procedures. The last time we even rented a vehicle to help ensure I got to the hospital on time. As the car’s same old symptoms showed up, local dealership mechanics would check the vehicle and try to assure us that all was OK, but we’d been unnerved by the “near-death” experience caused by the power steering quitting and the inability of various mechanics to remove all the steering troubles.
Along the way, our local dealership was sold, so the new dealership tried to fix the car. When the entire steering column and every conceivable related part was replaced, but problems remained, an apologetic service employee told us they don’t know how to fix it and would contact General Motors for advice. He said also that the steering noise would drive him “nuts.” However, a few days later the service manager told me, “No, that’s not how it is. That’s normal.” He was referring to the loud, obnoxious sounds the steering wheel made, even with the littlest movement. Also, there was unusual engine noise when the vehicle merely idled.
But, these steering-wheel and engine noises are so unusual that other persons made You Tube videos of them and posted these videos on the Internet. Further, my husband and I have driven many assorted vehicles over the 92 total driving years between us, plus ridden in many other vehicles, and never did we hear these awful sounds in any of them except our Traverse. So “normalcy” in this case is anything BUT normal. The car we otherwise loved sounded like an unreliable, unsafe hunk of junk!
Neither of us could have sold the car in good conscience to anyone else. Enter Brett Shainfeld to the rescue. My husband found him and other lemon law attorneys online, interviewed a few of them, then told Brett that he is our man. Am I glad he did! Brett is personable, knowledgeable, responsive, efficient; explains things well, moves quickly, and keeps the client informed. He persuaded General Motors to buy back the car. GM paid us promptly, the problem car is gone, and we bought another new car. This has restored a sense of peace that was missing the past few years as stress about the Traverse’s malfunctions gradually clouded everything we did. Thanks again, Brett! Warm regards, and God bless you.