One of the most critical and misunderstood criteria in a California Lemon Law claim is the concept of “reasonable repair attempts.” To qualify for relief under the Song-Beverly Consumer Warranty Act, the law requires that the manufacturer be given a fair opportunity to fix the problem. But what exactly counts as “reasonable”? That’s where things often become unclear—and where manufacturers and consumers find themselves on opposite sides of the definition.
At Shainfeld Law, our Los Angeles lemon law attorneys help California consumers navigate this gray area by documenting repeated issues and holding manufacturers accountable when they fail to deliver a safe, functional vehicle. If you’re experiencing the same problem repeatedly, here’s what you need to know.
What the Law Says vs. How It’s Interpreted
California’s Lemon Law doesn’t specify an exact number of repair attempts that automatically qualify a vehicle as a lemon. Instead, it uses flexible language, stating that a manufacturer must be given a “reasonable number of attempts” to repair a defect that substantially impairs the vehicle’s use, value, or safety.
Courts and consumer advocates sometimes consider two repair attempts for a serious safety issue (like brake or steering failure) sufficient. Four or more attempts are often seen as meeting the threshold for non-safety-related defects.
However, manufacturers often push back, arguing that:
- The defect isn’t “substantial.”
- The issue was repaired successfully (even if it returned).
- The customer failed to return for additional repairs.
- The vehicle is operating “within normal limits.”
These subjective interpretations make it essential for consumers to document the problem proactively.
Why “Repeat Visits” Alone May Not Be Enough
One of consumers’ most significant mistakes is assuming that a dealership’s repeated work orders automatically prove a lemon case. The language in those service records can make or break your claim.
For example:
- If the service invoice says “could not duplicate customer concern,” it may weaken your case.
- If the dealership blames “driver behavior” or calls the issue “normal for the model,” it can muddy the waters.
That’s why it’s essential to communicate the problem, insist that it’s recorded accurately, and ask for copies of every repair invoice.
How to Build Leverage with Proper Documentation
You’ll want to keep a detailed paper trail to navigate the legal gray area of “reasonable repair attempts.”
It will show:
- Each visit to the dealership, with exact dates and mileage.
- A clear explanation of the issue you reported each time.
- The dealership’s written response, diagnosis, or fix attempt.
- Proof that the issue recurred, including photos, videos, or driving logs when applicable.
If the issue persists and disrupts your ability to safely or reliably use the vehicle, you may have a strong Lemon Law claim—even if the dealer insists otherwise.
Don’t Let Vague Standards Undermine Your Rights
The phrase “reasonable repair attempts” may be open to interpretation, but your legal rights are not. If your vehicle continues to have problems after multiple trips to the dealership, California law may entitle you to a refund, replacement vehicle, or cash compensation.
At Shainfeld Law, we know how to turn vague dealership records into strong legal arguments. Contact our experienced Los Angeles lemon law attorney today by calling 888-609-2593 or requesting a free consultation online, and let us help you turn repair frustration into legal action.