Mercedes-Benz is known for its luxury vehicles, but even premium brands are not immune to persistent defects. Across California, an increasing number of owners of 2020-2023 Mercedes-Benz GLE and GLS models are reporting repeated and unresolved issues. These complaints frequently include electrical malfunctions, infotainment system failures, and serious suspension issues. For many drivers, these issues not only affect the vehicle’s performance but also raise serious safety concerns.
If you own or lease a GLE or GLS SUV and have made multiple trips to the dealership for repairs without resolution, you may be eligible to file a claim under the California Lemon Law. At Shainfeld Law, our Los Angeles lemon law attorneys help consumers throughout the state obtain the compensation or vehicle replacement they deserve when luxury vehicles fail to meet expectations.
Common Problems Reported by GLE and GLS Owners
Owners of 2020–2023 Mercedes-Benz GLE and GLS models have voiced widespread concerns about three categories of issues: electrical failures, infotainment glitches, and suspension system defects. These problems often appear early in the vehicle’s life and can persist despite repeated repair attempts.
One of the most common complaints involves the MBUX infotainment system, which controls navigation, entertainment, and even vehicle settings. Drivers have reported that the system freezes, restarts unexpectedly, or goes completely blank. These issues can turn off rearview cameras, navigation, and essential driving assistance features.
Electrical malfunctions are also prevalent. Some vehicles experience repeated warning lights, inconsistent battery behavior, and phantom alerts that suggest non-existent problems. These issues not only distract drivers but may point to larger problems within the vehicle’s electronic control systems.
Suspension concerns are also surfacing, particularly in the GLE 450 and GLS 580 models equipped with air suspension. Owners have reported that the vehicle leans to one side when parked, makes loud clunking noises while driving, or delivers a rough and uneven ride. In more serious cases, the suspension may fail, rendering the SUV unsafe to operate.
When Mercedes-Benz Defects Meet the Lemon Law Standard
California’s Lemon Law protects consumers who purchase or lease a vehicle under a valid manufacturer’s warranty and experience persistent defects that affect the use, value, or safety of the car. If you have returned your GLE or GLS to the dealership for the same issue multiple times and it remains unresolved, you may have a valid claim.
The law generally applies if the manufacturer or dealership has made at least two attempts to repair a serious safety issue or four attempts for a recurring non-safety defect. It may also apply if your vehicle has spent a total of 30 or more days in the shop for any number of warranty-covered problems.
If these criteria are met, you may be entitled to a full repurchase, a replacement vehicle, or a cash settlement. The law also requires the manufacturer to pay your legal fees, which means you pay nothing out of pocket for pursuing a claim.
Shainfeld Law Can Help You Hold Mercedes-Benz Accountable
At Shainfeld Law, we understand how frustrating it is to pay for a luxury vehicle that fails to deliver the quality and performance you expected. If your 2020-2023 Mercedes-Benz GLE or GLS is experiencing repeated issues, we are here to help. With nearly 15 years of experience and a 99% success rate, we know how to present a strong case and achieve results quickly.
Contact our experienced Los Angeles lemon law attorney at Shainfeld Law, P.C., today by calling 888-609-2593 or requesting a free consultation online. Let us help you achieve the resolution you deserve and alleviate the stress of the Lemon Law process.